Support
For any problem with Chabits, questions about your account or subscription, reports or privacy requests, write to hello@inithex.com.
What to include in your message
- If your question is about your account, write from your Chabits account email.
- Your phone model and system version.
- Whether you play on this phone without an account or with a verified account.
- What you were trying to do, what happened and, if possible, the steps to reproduce it.
- Screenshots, if they help. Check first that they do not show data you would rather not share.
Do not send us verification codes, passwords or payment details.
Quick help
Playing without an account
You can play on your phone without an account. To play with someone else and use cloud AI you need an account verified with your email.
Two-player challenges
One player creates the challenge and shares the invitation code; the other chooses Join and enters that code. If someone breaks the community guidelines, you can report and block them from the board, summary or results. Blocking ends the challenges you share with that person.
AI and permissions
AI is optional and asks for your permission before sending a photo or text. To withdraw it: Privacy → Withdraw AI permission. Manual entry and barcode lookup keep working without AI. You can report any AI result from the app.
Chabits AI subscription
Manage or cancel it in iPhone Settings → your name → Subscriptions. To use it on another device, sign in with the same verified Chabits account and use Restore purchases with the original Apple account. Refunds are decided by Apple. Deleting the app or your account does not cancel the subscription. Purchases are not available on Android in this release.
Export or delete your data
Settings → My data → Export my data. To delete your account, follow the steps on Delete your account. More options in Your rights.
Chabits is a habits game, not a medical service. If you have a medical condition or a difficult relationship with food or exercise, talk to a professional. More in Health & AI.